We highly recommend you are on the corporate network (Junivator-Net, or using Zscaler) before changing your password. This will help avoid sync or lockout issues.

You will need to enter your old password in order to change it. If you dont remember your password, refer to the "Forgot or Recover Password" section.

Please see the rules for creating an acceptable password in the "Windows and SSO Password" section. Note that if the password is not acceptable, the tool will remain on the 'change password' page until you are successful.

While you are there, remember to set up at least 2 methods of MFA! You will need these if you want to recover your password in the future.

If you still need assistance, or are unable to change your password, you can call the IT Helpdesk. The number is available on the Asset Tag at the bottom of every Juniper laptop or behind the CPU if you have a desktop.

This tool can help you recover your password if its already expired or if you have forgotten your password.

You will need two or more MFA methods configured with your account. If you dont need to reset your password right now, but are unsure if you have the required methods, visit https://aka.ms/mfasetup and check.

If you still need assistance, or are unable to reset your password, you can call the IT Helpdesk. The number is available on the Asset Tag at the bottom of every Juniper laptop or behind the CPU if you have a desktop.

Your macOS password is independent of your other passwords. This password is only used to login to your macbook, and nowhere else. This is also different than your iCloud account password, even if you have it configured with your juniper.net account.

However, it is recommended that you set your macOS password to be the same as your Windows/SSO password (aka your AD password). Your AD password is more complex, and will satisfy the conditions of your macOS password. For more details, refer to the "Windows and SSO Password" tab.

Below are the rules for setting your macOS password.

• Be complex; i.e. not contain repeating, ascending or descending sequences (aaa, abc, 123, 321)
• Be minimum 12 characters long
• Contain a letter, a number and a symbol
• NOT be one of your last 20 macOS passwords

If you still need assistance, are unable to change your password, or forgot your password, you can call the IT Helpdesk. The number is available on the Asset Tag at the bottom of every Juniper laptop.

This is the most commonly-used password which gives you access to Juniper email, corporate applications and tools. This pasword also unlocks your Windows machines. It is also known as your AD password. This password needs to be changed every six months and you'll receive email reminders before the password expires. If you miss the deadline, you can use the recover password link on this page.

Make sure your password satisfies these conditions. For more info, refer to the Password Standard or the Core Passwords page linked below.

• Be complex; i.e. not a dictionary word such as Juniper or use simple substitution such as Jun1p3r
• Be minimum 12 characters long- or longer if not complex enough, but not longer than 30 characters
• Contain an upper case letter, a lower case letter, and a non-alpha character(0-9 or a symbol)
• NOT be one of your last 24 passwords
• NOT contain space or tab characters
• NOT contain your first, last, or username

Tips for Strong Passwords

• To create a strong, easy to remember password, try to base it on a memorable phrase or piece of information. Then use the first character of each word, substituting or adding a capital letter, number, and symbol at certain locations in the phrase.
• Example: 'Juniper helps customers build the best' becomes #jHCbtb1996! -or- turn it into a shortened phrase such as !JuHeCuBTB8%.

The primary method of Secure Shell (SSH) authentication and authorization to UNIX/Linux systems is through your Active Directory (AD) password and AD security group membership.

Legacy UNIX/Linux systems that do not support AD authentication may continue to use locally provisioned user accounts for SSH access. Should you need to change or reset a password on a locally provisioned user account:

Please click on the link below and fill in the information required  specifying this is for a legacy UNIX/Linux system in order to route it to the correct support team.